Client Servicing Manager
Company: Big Leap Digital Services Pvt. Ltd.
Location: Gurugram (On-site)
Experience: 3+ Years ( Digital Marketing Agency Experience Preferred )
Working Days: Monday – Friday
About Big Leap
Big Leap Digital Services Pvt. Ltd. is a leading B2B marketing agency specializing in helping manufacturing and industrial businesses grow through digital marketing, branding, content marketing, lead generation, and strategic marketing campaigns. We are looking for an experienced and client-focused Client Servicing Manager to build strong client relationships, manage projects efficiently, and deliver exceptional client service.
Job Summary
We are seeking a proactive and highly organized Client Servicing Manager to manage client relationships, coordinate with internal teams, and ensure the successful execution of marketing projects. The ideal candidate should possess excellent communication skills, strong project management abilities, and experience handling multiple clients within a digital marketing or advertising agency.
Key Responsibilities
- Act as the primary point of contact for assigned client accounts.
- Build, maintain, and strengthen long-term client relationships.
- Understand client business objectives and recommend suitable marketing strategies.
- Coordinate with creative, content, SEO, performance marketing, and development teams to ensure seamless project execution.
- Ensure projects are delivered on time, within scope, and meet quality standards.
- Conduct regular client meetings, share campaign updates, and gather feedback.
- Monitor project timelines and proactively resolve issues or bottlenecks.
- Prepare proposals, presentations, reports, and meeting summaries.
- Ensure high levels of client satisfaction, retention, and account growth.
- Identify opportunities for upselling and cross-selling digital marketing services.
- Work closely with leadership to achieve business objectives and client success goals.
Required Skills
- Excellent verbal and written communication skills.
- Strong client relationship and stakeholder management abilities.
- Excellent project management and multitasking skills.
- Strong problem-solving and decision-making capabilities.
- Good understanding of digital marketing services and campaign execution.
- Experience working with CRM and project management tools.
- Strong presentation, reporting, and organizational skills.
- Ability to thrive in a fast-paced agency environment.
Qualifications
- Bachelor's or Master's degree in Marketing, Business Administration, Communications, or a related field.
- Minimum 3 years of experience in Client Servicing, Account Management, or Customer Success.
- Prior experience in a digital marketing or advertising agency is highly preferred.
Preferred Skills
- Experience managing B2B client accounts.
- Understanding of SEO, PPC, social media marketing, email marketing, content marketing, and lead generation.
- Familiarity with CRM platforms and project management tools.
What We Offer
- Competitive salary based on experience.
- Performance-based incentives.
- Career growth and learning opportunities.
- A collaborative and supportive work environment.
- Opportunity to work with leading national and international B2B clients.
How to Apply
Send your updated resume along with 2–3 examples of email campaigns you've worked on (screenshots, metrics, or email samples are acceptable) to: [email protected]
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
- Paid sick time
- Work from home
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Digital marketing (Agency): 3 years (Required)
Work Location: In person
