● On-Site Infrastructure Management: Oversee the daily operations, administration, and troubleshooting of the deployed Fortinet solutions (FortiGate, FortiSwitch, FortiAP) and SD-WAN architecture at the customer site.
● Incident & amp; Ticket Resolution: Actively monitor, pick up, and resolve Helpdesk tickets from customer users/IT teams within the defined Service Level Agreements (SLAs).
● OEM Collaboration: Coordinate directly with Fortinet TAC (Technical Assistance Center) and other OEM support teams to escalate and resolve complex technical issues, ensuring SLA timelines are strictly met.
● On-Site & Remote Support: Be physically present at the customer site to handle hardware replacements, cabling, physical troubleshooting, and local deployments, while also supporting remote branch sites as required.
● Reporting & amp; Documentation: Provide daily/weekly network health, incident, and performance reports to the Reporting Manager and customer's IT stakeholders. Maintain up-to-date network diagrams and configuration backups.
● Team Collaboration: Work closely with the internal network engineering and management teams to align on security policies, upgrades, and scheduled maintenance windows.
Interested candidate may send your resume the registered email id or call on mentioned no during working hrs Monday to Saturday 10:30 am to 6:30pm
Regards
Himani Chopra
9654141736
[email protected]
Pay: ₹350,000.00 - ₹550,000.00 per year
Work Location: In person
