Job Title: Tele Sales Executive
Department: Sales & Business Development
Reporting To: Sales Manager / Team Leader / Business Development Head
Job Summary
The Tele Sales Executive is responsible for generating business opportunities and increasing sales revenue through outbound and inbound telephonic communication with customers. The role involves identifying potential customers, explaining company products and services, handling customer inquiries, following up on leads, maintaining customer relationships, and achieving sales targets.
The candidate should possess excellent communication skills, customer handling ability, persuasion capability, and a proactive approach toward sales and customer engagement.
The Tele Sales Executive acts as the first point of contact between the company and prospective customers and plays a key role in business growth and customer satisfaction.
Key Responsibilities
1. Tele Calling & Customer Interaction
- Make outbound calls to new and existing customers.
- Attend inbound customer calls professionally and courteously.
- Introduce company products, services, and offers to customers.
- Understand customer requirements and provide suitable solutions.
- Build customer interest through effective communication.
- Maintain proper call etiquette and professionalism during all interactions.
2. Lead Generation & Sales Conversion
- Generate new business leads through telephonic conversations.
- Identify prospective customers and business opportunities.
- Follow up on inquiries received from marketing campaigns, websites, social media, references, and other channels.
- Convert leads into confirmed customers/orders.
- Maintain consistent follow-up with interested customers.
- Achieve daily, weekly, and monthly sales targets.
3. Customer Relationship Management
- Develop and maintain positive customer relationships.
- Maintain regular communication with customers for repeat business.
- Address customer concerns and resolve issues promptly.
- Maintain customer satisfaction through professional service.
- Collect customer feedback and update management accordingly.
4. Product Knowledge & Presentation
- Develop strong knowledge about company products/services.
- Explain product features, specifications, pricing, and benefits clearly.
- Communicate promotional offers and schemes effectively.
- Suggest suitable products/services based on customer needs.
5. Documentation & Reporting
- Maintain accurate records of calls, customer interactions, and sales status.
- Update customer information in CRM/software/excel sheets.
- Prepare daily call reports and sales activity reports.
- Track lead status and follow-up schedules.
- Submit performance reports to reporting manager.
6. Coordination & Internal Communication
- Coordinate with sales, logistics, accounts, and support teams for smooth customer handling.
- Ensure timely order processing and customer updates.
- Escalate unresolved issues to higher management when required.
Daily Activities
- Making outbound sales calls
- Attending inbound inquiries
- Updating lead/customer database
- Sending quotations/details to customers
- Following up on pending inquiries
- Updating sales status reports
- Coordinating with internal departments
- Handling customer escalations if any
Required Skills
Communication Skills
- Excellent verbal communication skills
- Clear and confident speaking ability
- Good listening skills
- Professional telephone etiquette
Sales & Negotiation Skills
- Strong convincing and persuasion skills
- Ability to handle objections
- Negotiation capability
- Target-oriented mindset
Technical & Administrative Skills
- Basic computer knowledge
- MS Excel / Word knowledge
- CRM software handling (preferred)
- Data entry and reporting skills
Behavioral Skills
- Positive attitude
- Self-motivated and energetic
- Team player
- Patience and customer handling capability
- Ability to work under pressure
Educational Qualification
- Any Degree / Diploma / Higher Secondary
- Additional certification in sales/marketing is an advantage
Experience
1–10 years in Tele Sales / Customer Support / Sales preferred
Preferred Candidate Profile
- Experience in tele calling or customer handling
- Fluent in regional language(s)
- Basic English communication preferred
- Strong follow-up capability
- Ability to achieve sales targets consistently
Salary & Benefits
- Fixed salary as per company standards
- Performance incentives
- Sales commission (if applicable)
- Training & development opportunities
- Career growth opportunities
Pay: ₹16,000.00 - ₹35,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
