Job Title: Customer Relationship Manager (CRM)
Location: Udaipur, Rajasthan
Experience: 1–3 Years
Employment Type: Full-Time
Job Summary
We are looking for a dynamic and customer-focused Customer Relationship Manager (CRM) to manage client relationships, handle customer queries, ensure timely follow-ups, and maintain high levels of customer satisfaction. The ideal candidate should possess strong communication skills, a professional attitude, and the ability to build long-term relationships with clients.
Key Responsibilities
- Manage and maintain relationships with existing and prospective clients.
- Handle customer inquiries through calls, WhatsApp, email, and other communication channels.
- Conduct regular follow-ups with leads and existing customers.
- Update and maintain customer records in the CRM system.
- Coordinate with internal teams to resolve customer concerns efficiently.
- Generate customer engagement and retention through proactive communication.
- Ensure a positive customer experience throughout the customer lifecycle.
- Prepare daily and weekly follow-up reports.
Requirements
- 1–3 years of experience in CRM, customer service, client handling, telecalling, or sales support.
- Excellent communication and interpersonal skills.
- Proficiency in Hindi and basic English communication.
- Good knowledge of MS Excel, Google Sheets, and CRM software.
- Strong follow-up and organizational skills.
- Ability to work independently and as part of a team.
Preferred Skills
- Customer-centric approach.
- Professional personality and positive attitude.
- Strong negotiation and relationship-building abilities.
Salary
Competitive salary based on experience and interview performance.
Work Location
Udaipur, Rajasthan
Apply now if you are passionate about customer relationship management and delivering excellent customer experiences.
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
Work Location: In person
