Key Responsibilities Database & Lead Management: Oversee and update CRM with accurate records of customer interactions, profiles, and contact details.
Customer Support: Address customer complaints, process inquiries, and provide timely after-sales support to maximize satisfaction and brand loyalty.
Campaign & Sales Support: Assist in executing marketing, upselling, and cross-selling campaigns to expand the customer base and boost retention.
Cross-Functional Coordination: Act as the operational bridge between sales, marketing, and legal teams to ensure a smooth, end-to-end customer journey.
Reporting & Analytics: Generate, update, and validate reports and dashboards to track customer engagement and campaign performance
Job Type: Full-time
Pay: From ₹10,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
Work Location: In person
