We are seeking an experienced IT Manager to oversee the company's internal IT infrastructure while taking ownership of the administration, management, optimization, and continuous improvement of our ERP and CRM platforms. The successful candidate will ensure business systems are secure, reliable, scalable, and aligned with operational needs across multiple countries.
Experience in an Employer of Record (EoR), HRTech, Payroll, FinTech, or SaaS environment is highly preferred.
Key Responsibilities
ERP & CRM Administration (Primary Responsibility)
- Administer, maintain, and optimize ERP and CRM platforms.
- Configure users, roles, permissions, workflows, and security settings.
- Manage system upgrades, patches, releases, and new feature deployments.
- Gather business requirements and translate them into system configurations.
- Lead ERP/CRM implementations, enhancements, and integrations.
- Perform data migration, cleansing, validation, and master data management.
- Design dashboards, reports, and analytics for business users.
- Troubleshoot ERP/CRM issues and coordinate with vendors for resolution.
- Ensure system availability, performance, and data integrity.
- Develop and maintain system documentation, SOPs, and user guides.
- Train internal users and provide Level 2/3 application support.
IT Infrastructure & Operations
- Manage servers, cloud infrastructure, networks, Microsoft 365, Active Directory, and endpoint security.
- Ensure cybersecurity best practices, access management, and compliance.
- Manage backup, disaster recovery, and business continuity planning.
- Oversee IT asset lifecycle management.
- Manage software licensing and vendor relationships.
- Lead IT projects and infrastructure improvements.
- Monitor system performance and implement preventive maintenance.
Team & Stakeholder Management
- Lead and mentor IT support staff.
- Collaborate with HR, Finance, Operations, Payroll, and Product teams.
- Manage relationships with ERP/CRM vendors and external partners.
- Define IT policies, governance, and best practices.
- Prepare IT budgets and technology roadmaps.
Requirements
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- 5+ years of IT infrastructure and systems administration experience.
- At least 3–5 years of hands-on ERP and/or CRM administration experience.
- Strong knowledge of:
- User and Role Management
- Workflow Configuration
- Security Administration
- Data Migration
- Report Development
- API Integration
- System Configuration
- Experience with Microsoft 365, Azure AD/Entra ID, Active Directory, Windows Server, and cloud platforms.
- Experience with SQL databases and reporting tools.
- Strong troubleshooting and project management skills.
- Experience in leading the IT team.
Pay: ₹50,000.00 - ₹75,000.00 per month
Benefits:
Application Question(s):
- What is your last drawn gross basic salary?
- What is your expected gross basic salary?
- How long is your notice period?
Experience:
- ERP/ CRM administration/ management: 2 years (Required)
- IT infrastructure: 2 years (Required)
- team leading: 1 year (Required)
Work Location: Remote
