We are seeking a proactive and result-oriented Credit Collection Executive to manage outstanding receivables from business clients. The role involves following up with customers for overdue payments, resolving payment-related queries, maintaining strong client relationships, and ensuring timely collections while adhering to company policies.
Key Responsibilities
- Contact B2B clients via phone, email, and other communication channels to follow up on outstanding payments.
- Ensure timely collection of overdue invoices and achieve monthly collection targets.
- Maintain accurate records of collection activities, payment commitments, and customer interactions.
- Coordinate with Accounts, Sales, and Operations teams to resolve billing disputes and payment issues.
- Negotiate payment plans and secure payment commitments from customers.
- Monitor aging reports and prioritize high-risk accounts for follow-up.
- Escalate critical cases to management when necessary.
- Prepare daily, weekly, and monthly collection status reports.
Required Skills
- Strong communication and negotiation skills.
- Ability to handle difficult conversations professionally.
- Good understanding of accounts receivable and collection processes.
- Proficiency in MS Excel and CRM/ERP systems.
- Strong follow-up and relationship management skills.
- Target-driven and result-oriented mindset.
Qualifications
- Graduate in Commerce, Business Administration, Finance, or any related field.
- 1–5 years of experience in B2B collections, credit control, accounts receivable, or tele calling.
Key Performance Indicators (KPIs)
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
