Provide L2/L3 production support for Murex Back Office modules and associated operational processes.
Monitor, investigate, and resolve incidents, service requests, and change requests related to Murex workflows and Back Office functionalities.
Troubleshoot and resolve issues related to trade confirmations, settlements, payments, accounting events, and post-trade processing activities.
Investigate and resolve STP (Straight Through Processing) exceptions, reconciliation breaks, and operational discrepancies.
Support EOD and intraday batch processing, reporting activities, and interfaces between Murex and external systems such as SWIFT and accounting platforms.
Participate in release management, testing, deployment activities, and post-implementation support.
Create and maintain documentation for incident resolutions, known errors, support procedures, and operational runbooks.
Participate in on-call rotations and provide off-hours support for critical production incidents when required.
