Job Description – Help Desk cum Facility Management Executive
Job Title: Help Desk cum Facility Management Executive
Experience: 3–5 Years
Location: Electronic City, Bangalore
Industry: Real Estate / Residential Property Management
Job Summary
We are looking for a proactive and customer-focused Help Desk cum Facility Management Executive to manage front desk operations and support day-to-day facility management activities in a residential property. The ideal candidate will serve as the primary point of contact for residents, ensuring prompt resolution of complaints, effective coordination with maintenance teams, and seamless facility operations while delivering an excellent resident experience.
Key Responsibilities
- Welcome and assist residents, visitors, and vendors in a professional and courteous manner.
- Handle resident enquiries through phone calls, emails, walk-ins, and other communication channels.
- Register, monitor, and track resident complaints and maintenance requests through the MyGate App and ensure timely closure.
- Coordinate with housekeeping, maintenance, security, and external vendors for prompt issue resolution.
- Follow up on open service requests and keep residents informed on the status of their complaints.
- Manage bookings and scheduling of common amenities such as clubhouses, party halls, gyms, and other shared facilities.
- Monitor housekeeping, security, and facility staff to ensure cleanliness, safety, and proper maintenance of common areas.
- Maintain accurate records of residents, complaints, maintenance requests, visitor logs, and facility reports.
- Prepare daily, weekly, and monthly MIS reports related to complaints, maintenance activities, and facility operations.
- Assist residents with maintenance payment queries, receipts, and coordinate with the accounts team for billing and outstanding dues.
- Act as the first point of contact during emergencies such as power failures, water supply issues, lift breakdowns, or security incidents, and coordinate with the concerned teams.
- Handle resident grievances professionally, escalate critical issues to the Property/Facility Manager, and ensure timely resolution.
- Collect resident feedback and recommend process improvements to enhance customer satisfaction and service quality.
- Ensure compliance with society rules, safety standards, and company policies.
Desired Candidate Profile
- 3–5 years of experience in Help Desk, Front Office, Customer Service, or Facility Management within the Real Estate, Residential Township, Apartment, or Property Management sector.
- Strong communication, interpersonal, and customer relationship management skills.
- Experience in handling resident complaints and coordinating with facility teams.
- Good working knowledge of MS Office (Excel, Word, Outlook) and property management applications such as MyGate or similar platforms.
- Ability to multitask, prioritize work, and perform effectively in a fast-paced environment.
- Strong problem-solving skills with a service-oriented attitude.
- Willingness to work in rotational shifts, including weekends or holidays, if required.
Pay: ₹20,717.01 - ₹30,679.21 per month
Work Location: In person
