We are looking for a motivated and customer-focused Customer Relationship Executive to build and maintain strong relationships with clients, ensure customer satisfaction, and support business growth. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.
Key Responsibilities:
* Build and maintain positive relationships with customers and clients.
* Handle customer inquiries through phone, email, WhatsApp, or direct communication.
* Resolve customer complaints and provide timely solutions.
* Follow up with clients to ensure customer satisfaction and retention.
* Maintain accurate customer records and update customer details regularly.
* Coordinate with internal teams to address customer requirements effectively.
* Provide information about company products and services to customers.
Requirements:
* Excellent verbal and written communication skills.
* Strong interpersonal and relationship management abilities.
* Basic computer knowledge and familiarity with MS Office.
* Ability to multitask and work under pressure.
Preferred Skills:
* Customer service orientation
* Problem-solving skills
* Time management
* Teamwork and coordination
Job Type:
* Full-time
Experience:
* 6 Months – 1 Year
Location:
* Kochi
Salary:
* 15,000 – 35,000 per month
Pay: ₹15,000.00 - ₹35,000.00 per month
Work Location: In person
