Company Overview
Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our ‘Global’ loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program.
Our Technology, Marketing, Alliances, Business, Product, and Operations teams work in collaboration to create and deliver the most successful loyalty programs in India today. With over 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing loyalty company in Asia.
The only constant in today’s difficult and dynamic market is 'change'. Our team is dedicated to using behavioral patterns of customers combined with cutting edge technology to take complex problems that enterprises face today and simplify them. This helps make our programs more relevant and puts the customer on the path of true loyalty.
About the Role
We are looking for a proactive and technically curious IT Support Intern to join our growing Infrastructure team at Reward360. This is a hands-on internship where you will work alongside senior IT professionals to resolve technical issues, support day-to-day IT operations, and assist with hardware maintenance. You will gain real-world exposure in an enterprise IT environment — building a strong foundation for a career in IT support or systems administration.
Key Responsibilities
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Provide first-level technical support (L1) to employees for hardware, software, and network-related issues via helpdesk, email, or in-person.
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Assemble, disassemble, and configure desktops and laptops as needed.
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Diagnose and replace faulty hardware components such as RAM, HDD/SSD, keyboards, screens, and power units.
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Set up and troubleshoot peripherals — monitors, printers, scanners, and projectors.
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Perform routine hardware maintenance including cleaning, inspection, and minor repairs.
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Install, configure, and troubleshoot operating systems (primarily Windows 10/11).
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Assist in onboarding new employees — device setup, account creation, and access provisioning.
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Monitor and maintain LAN/WAN connectivity, Wi-Fi infrastructure, and basic network devices.
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Log and track all IT support tickets in the helpdesk system; escalate unresolved issues to seniors.
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Maintain an accurate inventory of IT assets — hardware, peripherals, and software licenses.
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Support the IT team with patch management, system health checks, and data backup procedures.
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Document troubleshooting steps and maintain a knowledge base for common issues.
Required Skills & Qualifications
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Any Graduate or Diploma holder in Computer Science, Information Technology, Electronics, or a related field — freshers are welcome.
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Basic knowledge of computer hardware components (RAM, HDD, motherboard, SMPS, etc.) and the ability to identify and replace common parts.
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Comfortable working with Windows OS (10/11); exposure to macOS or Linux is a plus.
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Familiarity with networking basics — IP addressing, DNS, DHCP, LAN/WAN concepts.
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Ability to set up and troubleshoot peripherals such as printers, monitors, and scanners.
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Good communication skills and a helpful, patient attitude toward end users.
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Willingness to learn, take initiative, and work as part of a team.
Good to Have (Not Mandatory)
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Basic knowledge of Active Directory, Office 365, or G Suite.
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Any short-term IT certification — Hardware & Networking, CompTIA A+, or Microsoft Fundamentals.
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Prior hands-on experience from college labs, personal projects, or informal IT support.
