Location: Hyderabad
Shift: US Night Shift
Work Mode: Work from Office
We are looking for an experienced General Manager – RCM to lead end-to-end US Healthcare Revenue Cycle Management operations, drive operational excellence, and ensure delivery, quality, productivity, profitability, and client satisfaction.
-
Lead end-to-end US Healthcare RCM operations across AR and Non-AR functions.
-
Manage large-scale operations with multiple teams, processes, and client accounts.
-
Drive productivity, quality, SLA, KPI, revenue, and profitability targets.
-
Oversee functions including Patient Registration, Eligibility & Benefits, Prior Authorization, Charge Entry, Medical Billing, Payment Posting, AR, Denials, Appeals, and Collections.
-
Develop and execute operational strategies for process improvement and business growth.
-
Manage client relationships, governance calls, escalations, and performance reviews.
-
Identify process gaps and implement RCA, CAPA, automation, and continuous improvement initiatives.
-
Ensure compliance with US Healthcare regulations, HIPAA, payer guidelines, and client requirements.
-
Lead workforce planning, hiring, succession planning, employee engagement, and leadership development.
-
Collaborate with Training, Quality, HR, IT, and Finance teams to achieve business objectives.
-
Prepare and present MIS, dashboards, operational reviews, and business performance reports to senior leadership.
-
15+ years of experience in US Healthcare RCM, with strong experience in end-to-end operations.
-
Proven experience managing large teams / 150+ FTEs.
-
Strong expertise in AR and Hospital/Physician Billing operations.
-
Experience handling multiple processes and client accounts.
-
Strong understanding of P&L, SLAs, KPIs, productivity, quality, and operational metrics.
-
Excellent leadership, client management, communication, analytical, and decision-making skills.
-
Graduate/Postgraduate in any discipline.
-
Experience in US Healthcare BPO / RCM organizations.
-
Exposure to process transitions, automation, digital transformation, and new client implementations.
-
Strong experience in managing senior leadership and client stakeholders.
Work Location: Hyderabad | US Night Shift | Work from Office
