Travelopia is a leading conglomerate in the specialist Travel industry, consisting of outstanding experiential travel brands. Our goal is to build captivating and outstanding customer travel experiences, fulfilling their expectations. We strive to become the world's leading travel portal by providing measurable value across our entire brand portfolio worldwide. We use innovative software and technologies to optimize the digital customer journey and build customized software products that improve our outstanding customer experiences.
About this role.
Join our global Customer Insights & Analytics team as a Lead Business Analyst, where you'll turn customer and business data into insights that influence key decisions. Working closely with stakeholders, you'll identify opportunities for growth, enhance customer experiences, and deliver value through advanced analytics, visualization, and AI-driven solutions.
What We Offer
- Competitive base salary INR 27,00,000 – INR 30,00,000
- Comprehensive health benefits
- Retirement savings plan with company contributions
- Generous paid time off allowance and birthday day off
- Flexible hybrid working schedules
- Parental leave and family-supportive policies
- Charity or volunteering time off
- Group-wide travel discounts
What You’ll Do
- Transform customer, sales, and marketing data into actionable insights that influence business decisions, improve customer experiences, and drive commercial growth.
- Lead advanced analytics initiatives, including customer segmentation, behavioral analysis, hypothesis testing, and performance measurement to uncover opportunities across the customer lifecycle.
- Develop compelling Power BI dashboards and visualizations that provide clear, data-driven storytelling for business leaders and key stakeholders.
- Partnering with senior stakeholders and cross-functional teams define analytical priorities, solve complex business challenges, and translate insights into measurable actions.
- Present findings and strategic recommendations to leadership teams, simplifying complex data into meaningful business outcomes and influencing decision-making.
- Drive excellence in data quality, reporting, and analytical practices, ensuring accuracy, consistency, and continuous improvement across analytics deliverables
What You’ll Bring
- Significant experience in sales, marketing, or customer analytics, with the ability to translate complex data into actionable recommendations
- Strong expertise in Power BI, data visualization, and independently delivering analytical solutions and dashboards from concept to completion
- Proficiency in SQL, Power Query, Excel, and PowerPoint, with experience using Python or R for advanced analysis
- Leverage modern AI and analytics technologies, including Copilot, Claude, ChatGPT, Fabric, Python and cloud data platforms, to accelerate insight generation and enhance business value.
- Knowledge of statistical analysis, customer segmentation, and working with large, complex datasets
- Strong communication and storytelling skills, with confidence presenting clear and engaging insights to senior stakeholders
We are committed to building a diverse and inclusive workplace where individuals can be their authentic selves and contribute to meaningful outcomes. Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: [email protected]
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