The Resident Engineers shall provide assistance to the IT users. The Engineers will be deployed full-time at the clients place as per the project timings as required.
The primary responsibilities will be
- Responsible for providing IT assistance to include application support, hardware and software installation, configuration and troubleshooting.
· Hardware level of servicing, replacements / up gradation of spares, accessories etc of Laptops and Desktops.
· Effective Quality Control measured by On Time, First Time Fix (95%) and Control of repeat calls (less than 2%) for self and team.
· Update technical skills by regularly referring to Service manuals, Technical Bulletins, accessing Internet and obtaining Principal's latest Product Certification.
· Advise/educate/train/ the customer on best optimum usage of equipment purchased, usage of original/genuine supplies and benefits of regular maintenance.
· Recommend Trade-in, Replacement or Write-off for end of life equipment or equipment which is beyond economical repair
· Provide excellent customer service and timely service delivery, so as to exceed customer expectations. Establish and build positive relationships with all major customers, with a view to ensure loyalty and repeat business.
· Ability to manage multiple tasks and priorities including good time management skills.
· Any other assignment given to you from time to time.
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
