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PiWheel is a leading ecommerce intelligence and growth partner, helping brands accelerate digital commerce performance through data, analytics, retail media, content excellence, and marketplace strategy.
Powered by advanced ecommerce intelligence capabilities and strategic consulting, PiWheel supports leading brands across FMCG, Beauty, Personal Care, Electronics, and other key categories across Türkiye, UAE, and India.
Our mission is to help brands move from data to action by combining technology, consultancy, and execution under one connected growth ecosystem.
Role Summary
As a Customer Success Associate Manager, you will play a critical role in managing and growing client relationships while supporting brands in achieving their ecommerce and digital commerce objectives.
This role combines:
Customer Success
Ecommerce consultancy
Marketplace analytics
Strategic reporting
You will work closely with brands to identify opportunities, analyze performance, support marketplace growth strategies, and ensure successful adoption of PiWheel’s tools and services.
The ideal candidate brings experience from ecommerce, marketing, trade marketing, digital commerce, marketplace management, or analytics backgrounds, ideally within FMCG, Beauty, Electronics, or leading consumer-focused companies.
Client Success & Strategic Partnership
Manage day-to-day communication with assigned clients and act as a trusted business partner
Support client growth by translating data into actionable ecommerce recommendations
Build strong relationships with ecommerce, marketing, media, and commercial teams on the client side
Drive adoption and engagement across PiWheel tools and consultancy services
Ecommerce Analytics & Insights
Analyze performance data to surface trends and support business recommendations
Build structured decks and presentations using Excel and PowerPoint
Collaborate with team leads to ensure reporting aligns with client objectives
Marketplace & Digital Commerce Support
Support brands in identifying growth opportunities across marketplaces and digital commerce channels
Work closely with internal teams on retail media, content, digital shelf, and marketplace strategies
Contribute to category understanding, innovation tracking, and shopper behavior analysis
Cross-Functional Collaboration
Coordinate with Product, Media, Content, and Strategy teams to ensure aligned client delivery
Support onboarding, training, and implementation processes for new tools and services
Contribute to internal best practices, process improvements, and knowledge-sharing initiatives
Minimum Qualifications
4+ years of experience in ecommerce, digital commerce, marketing, analytics, customer success, or account management
Strong analytical and problem-solving skills with the ability to convert data into insights
Excellent PowerPoint and Excel skills
Strong communication and stakeholder management capabilities
Ability to manage multiple projects in a fast-paced environment
Fluent in Turkish and English
Preferred Qualifications
Background in FMCG, Beauty, Electronics, Retail, or leading consumer-focused companies
Exposure to platforms such as Amazon, Flipkart, Noon, or similar e-commerce ecosystems Experience in ecommerce marketing, trade marketing, retail media, category management, or marketplace growth
Understanding of ecommerce KPIs, digital shelf analytics, retail media, and marketplace dynamics
Experience working with cross-functional teams and client-facing environments
Passion for digital commerce, data-driven decision making, and continuous learning
What Success Looks Like
Strong client relationships and satisfaction
High-quality strategic insights and reporting
Successful adoption of tools and consultancy services
Contribution to client ecommerce growth and business impact
Strong collaboration across internal teams
Ownership, agility, and continuous improvement mindset
