To ensures the stable, efficient and high-quality operation as well as the further development of the company's SAP system landscape. The team provides services in three clearly defined work contexts: Support & Operations Development in agile product teams Development within the framework of projects The holder of the position bears disciplinary management responsibility and responsible for service quality, delivery capability, capacities, processes and employee development, and ensures smooth cooperation with the product owners and project managers, who are currently mainly based in Germany. Disciplinary Leadership & Personnel Responsibility: Employee development, target agreements and performance reviews Capacity and deployment planning across support, product teams, and projects Recruiting, onboarding and knowledge building Skill and succession planning (modules, ABAP, SAP Basis) Promotion of a professional service, quality and ownership culture. Ensuring a sustainable workload (shift models, on-call duty, peak loads) Management of service provision (delivery responsibility) Provision of suitable team members Ensuring the ability of teams to deliver within agile working methods (e.g. Scrum, Kanban) Delimitation of responsibilities: Technical management (backlog, prioritization, technical acceptance) is carried out by product owners Disciplinary leadership, capacity management and further development are the responsibility of the team leader Support of the Product Owners by: Transparent capacity planning Ensuring methodological and technical standards Conflict and escalation management Provision and management of SAP resources for projects Ensuring project cooperation in compliance with: Time, quality and resource framework Architecture, development, and operational standards Cooperation with project managers (HQ) regarding: Resource planning Dependences between projects and product teams Handover to operation and support (Hypercare) Interface and coordination function Central interface between: SAP Corporate Service Center India Central SAP Department / IT (Germany) Product owners, project managers and, if necessary, external service providers Ensure effective collaboration across country and time zones Regular status and KPI reports to management at HQ Moderation of conflicting goals between support, product teams and projects Governance, Processes & Quality Ensuring compliance with: SAP Architecture and Development Guidelines Security, Compliance, and Audit Requirements Documentation and quality standards Responsibility for: Change and release management (in coordination with product owners/projects) Transport and deployment processes Knowledge management and documentation Continuous improvement of processes, tools and ways of working. Role in interaction with product owners The technical responsibility for requirements, priorities and content lies with the product owners The head of the SAP team: provides qualified and available resources ensures stable framework conditions is responsible for staff management, capacity utilization and competence development Supports in the event of escalations and conflicting goals No primary technical detail control of individual backlogs or solutions Technical Methodology: In-depth experience in the operation and further development of SAP systems Understanding of agile working methods and classic project methods Proficiency in ITIL-based service organizations Solid technical understanding in: SAP Modules, ABAP Development, SAP Basis / Operations Leadership & Communication: 8-10 years of experience in disciplinary leadership of international teams Experience in working with professionally controlling roles without direct authority to issue instructions Strong communication and conflict resolution skills Very good knowledge of English, intercultural competence. Professional qualification • Sound SAP professional experience (8-10 years) in at least one of the following areas: • SAP Application Management (Modules), ABAP Development, SAP Basis / Operations • Broad overall understanding of SAP to: • Be able to classify the requirements of product owners professionally • Assess operational, security, and maintainability impacts • Proven experience in: IT Service Management (ITIL-oriented) • Operation and further development of complex SAP landscapes • Collaboration in agile product teams and classic project structures
