The Systems Engineer will be part of a team responsible for the design, testing, evaluation, implementation, and support of various large and complex platforms (hardware, operating systems, software, and systems tools). Lead in providing consultation and direct technical support in life cycle planning, problem management, integration, and systems programming. Implement releases, upgrades, and/or changes into the environment. Oversees and sets platform performance and availability to meet enterprise objectives through monitoring, timely service restoration, and tuning. Duties may include leading highly complex capacity planning, workload modeling, system maintenance/administration, and diagnostics.
We are proactive.
We are collaborative.
We deliver impact to our customers.
Join us on our transformation journey in becoming a world-class IT organization at the world's best airline!
YOUR RESPONSIBILITIES IN THIS ROLE
We are seeking an experienced Systems Engineer to help support and maintain our enterprise storage and backup infrastructure. The ideal candidate has at least 5 years of hands-on experience managing large, complex enterprise environments and has strong technical expertise with Pure Storage, Dell Storage, IBM Storage, Cohesity, and AWS Backup . Experience with AWS cloud services is preferred.
This role is critical to ensuring the reliability, performance, and protection of the organization’s data across on?prem and cloud environments.
- Understand technical/business requirements gathered from the business units.
- Coordinate and leading the Analysis, design, and documentation of platforms/systems to meet enterprise requirements.
- Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
- Configure, install, maintain, test, and troubleshoot hardware systems.
- Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
- Research, evaluate, and recommend emerging technologies for enterprise use to consistently drive down total cost of ownership.
- Experience in AWS workloads.
- Support, administer, and optimize enterprise storage platforms including Pure Storage, Dell Storage, and IBM Storage.
- Manage and maintain backup and recovery platforms, primarily using Cohesity and AWS Backup.
- Act as an escalation point for our operations team when troubleshooting issues.
- Implement and maintain replication, snapshots, and data protection strategies across storage systems.
- Conduct capacity planning, performance tuning, and lifecycle management for storage and backup environments.
- Ensure backup/restore reliability and assist with disaster recovery testing and documentation.
- Collaborate with cross-functional teams (cloud, network, security, application teams) to support business needs and project initiatives.
- Maintain accurate documentation including runbooks, architecture diagrams, configuration details, and SOPs.
- Respond to incidents, perform root-cause analysis, and implement corrective actions.
- Participate in on-call rotation as needed.
- Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved.
- Coordinate activities with internal/external technology owners/service providers.
- Plan and implement life cycle management of software and hardware.
*May perform other duties as assigned.
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
Bachelor’s degree in an IT field, in addition to two years applicable experience in the design/administration/support of one or more platforms; or 6 years of experience in Windows Server design and implementation of large enterprise environments
- 4+ years experience supporting or engineering large and complex enterprise infrastructure.
- Strong hands-on experience with:
- Pure Storage
- Cohesity
- Dell Storage
- Understanding of enterprise data protection, RPO/RTO concepts, replication, snapshot management, and backup best practices.
- Experience with storage networking fundamentals (FC, zoning, multipathing).
- Strong understanding of data protection concepts: RPO/RTO, 3?2?1(-1?0) strategy, immutable backups, air-gapping, replication (sync/async), and DR.
- Ability to troubleshoot performance issues across storage, backup, and related infrastructure layers.
- Proficiency in automation/scripting (PowerShell and/or Python) and experience with REST APIs for storage/backup platforms.
- Strong documentation, communication, and collaboration skills.
- Understanding of the shared responsibility model in AWS
- Proven record of accomplishments in major enterprise level projects
- Demonstrated ability to think strategically about business, product, and technical challenges
- Ability to clearly communicate and present to various levels of the organization
- Strong organizational and analytical skills with attention to detail
- Independent and self-motivated and very thorough worker
Behavioral Competencies:
- Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
- Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
- Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
- Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
- Inquisitive to understand customer and business expectations while creating value addition on technical solutions.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
- Candidate must have excellent communication skills (both written and verbal), demonstrated teamwork skills, be innovative, creative and have strong problem-solving abilities.
- AWS experience (preferred): familiarity with S3/EBS/EFS, FSx, storage gateway, lifecycle/tiering, KMS, IAM, and cost optimization.
- Experience with infrastructure automation or IaC (Terraform, CloudFormation, etc.).
- VMware or virtualization platform experience.
- Experience supporting enterprise monitoring/logging solutions.
- Relevant certifications (AWS, Pure Storage, Dell, IBM, Cohesity) are a plus.
- Experience across IT domains such as application development, infrastructure, technical support and operations, or continuity of business
- A history of driving transformational change
- Preferred skills-
- IBM Storage
- AWS Backup
Req ID- DELTG27312
