We are looking for a back office executive / e-commerce customer support executive to join our team.
Roles & Responsibilities:
Order Management & Confirmation
Chat Support (Customer Queries)
WhatsApp Support (Orders, Tracking & Assistance)
Call Support (Inbound & Outbound)
Email Support (Customer Communication)
Handling Returns, Refunds & Exchanges
Customer Relationship Management
Reporting & Documentation
Requirements:
* Good communication skills
* Basic computer knowledge (Excel, Word, CRM tools)
* Ability to handle multiple tasks
* Customer handling skills
* Quick learner & responsible attitude
Location: Surat (On-site)
Job Type: Full Time
Apply now and join our team!
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
