Overview:
This role is responsible for supporting the PBNA Retail team with all sales support activities, including (but not limited to) pricing updates, small account TPM setup & maintenance, customer masterdata maintenance and customer portal update.
Responsibilities:
- Building and maintaining TPM tactics for unplanned portfolio and settlements
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Process Customer Master data and Pricing request, ensuring conformance to established data quality standards and service level agreements
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Ensuring that aligned events that require on-ticket pricing changes and/or off-ticket adjustments are entered into all applicable systems in a timely manner (TPM)
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Maintain customer contracts central repository, ensuring consistency between master documents and Pricing on system
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Point of contact for customer queries relating to product range changes, pricing and claims, ensuring responsiveness and quick resolution
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Manage expectations through verbal and written interactions with internal teams that includes sales, Finance and Control
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Continuous improvement recommendations and implementation
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Maintain SOP documentation for all activities
Qualifications:
- Degree qualified in Business / Commerce
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5-6 years of experience in Finance/Sales
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Exceptional written and oral communication, adapting approach by situation and audience
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Analytical Skills: Ability to understand and translate delivery performance, identify opportunity & risks, and adjust develop and implement
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Time Management/Organization: Solid capability to manage and prioritize schedule
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Proactive, responsive and results driven
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High attention to detail
