Engage with customers using SaaS products and provide effective support
Gather, analyze, and document business requirements
Manage support and delivery workflows efficiently
Coordinate with Product and Tech teams for smooth implementation
Ensure timely issue resolution and maintain high customer satisfaction
Track project progress and communicate updates to stakeholders
Identify customer pain points and recommend suitable business solutions
Maintain clear documentation, reports, and workflow records
Collaborate with internal teams to improve operational efficiency
Understand client expectations and ensure successful execution of deliverables
Requirements
Any Graduate
(Candidates currently pursuing studies or engaged in any fellowship will not be considered.)
Minimum 2+ years of experience in Business Analysis, SaaS, or customer-facing roles preferred
Strong communication, analytical, and interpersonal skills
Ability to manage multiple stakeholders and priorities effectively
Customer-first mindset with strong problem-solving abilities
Good coordination and organizational skills
Candidates having good experience or knowledge in the Finance domain will be preferred
Preferred Skills
Experience working with SaaS platforms
Knowledge of support or ticketing systems
Understanding of business processes and workflows
Team collaboration and client handling skills
Familiarity with Finance domain workflows and operations is an added advantage
Why Join Us?
Opportunity to work in a fast-growing technology company
Collaborative and learning-oriented work environment
Excellent career growth opportunities
Exposure to SaaS products and enterprise clients
Supportive team culture and professional development opportunities
Pay: ₹20,000.00 - ₹28,000.00 per month
Work Location: In person
