Customer Success Manager_Fashion

Flixstock -
Gurugram, Haryana

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Job details

Full-time

Qualifications

Customer retention
Continuous improvement
Team management
B2B
Leadership
Communication skills

Full job description

Profile Overview

This role requires a keen understanding of the fashion industry, market trends, and exceptional interpersonal skills to effectively interact with clients.

Responsibilities

Customer Success Strategy: Develop and execute a comprehensive customer success strategy that aligns with the company's business objectives and customer needs.
Team Leadership: Lead and mentor the Customer Success Managers to drive customer success initiatives and achieve customer retention and satisfaction goals.
Customer Relationship Management: Oversee key customer relationships and act as a strategic advisor to clients, ensuring their success and growth with our solutions.
Customer Advocacy: Champion customer needs and feedback within the organization, advocating for improvements and delivering exceptional customer experiences.
Customer Onboarding: Collaborate with the onboarding team to ensure a smooth and successful customer onboarding process that sets the foundation for long-term success.
Data Analysis and Metrics: Monitor and analyze customer success metrics and key performance indicators to measure the effectiveness of customer success initiatives and identify areas for improvement.
Cross-functional Collaboration: Collaborate with sales, marketing, product, and support teams to ensure a seamless and cohesive customer experience.
Renewals and Expansion: Drive customer retention and expansion opportunities by identifying upsell and cross-sell opportunities and facilitating contract renewals.
Customer Success Programs: Develop and implement customer success programs, including training, webinars, and customer engagement initiatives.
Customer Feedback Loop: Establish a strong feedback loop with customers to gather insights, measure customer satisfaction, and drive continuous improvement.

Requirements

4+ years of experience in Client Servicing with a creative agency/B2B SAAS-based agency.
A degree in Fashion will be an added advantage.
Proven track record of driving customer success, retention, and revenue growth in a B2BSaaS environment.
Strong leadership and team management skills, with a focus on mentorship and talent development.
Exceptional communication and interpersonal skills to effectively engage with customers and internal stakeholders.
Strategic thinking and problem-solving abilities to address customer needs and challenges.
Customer-centric approach with a passion for delivering exceptional customer experiences.
Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and business requirements.

About the Company

FlixStudio is AI-powered Photo studio, based in Poland, that helps Fashion brands across the world for their e-commerce images. We make it easier for our clients to choose a model by giving them Models of multiple shape sizes body types ethnicity demographics etc., Partner with world-class modeling agencies, one-stop shops for exploring world-class models, eliminating the efforts of talking to multiple modeling agencies and most importantly, we have AI-based Model profile screening system to filter out best models available in the market.

Employment Type

Full-time

Job Location

Gurugram, Haryana, India

Date posted

December 11, 2024

Apply Now

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