Every day at AMS, we connect talent and opportunity, helping people, businesses and communities grow.
Our strength lies in partnership - we listen, collaborate and learn from one another.
Whether you’re helping a client redefine their talent strategy or finding new ways to grow your own career, your work helps millions of people find their dream jobs every year. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress
Take the next step in your career journey and discover our exciting opportunities.
What if your skills mattered more than your job title?
Responsible for the delivery and operational leadership of Team Leaders / Recruiters &
Sourcers for one large regional complex solution or multiple regional teams. Supporting the Senior Manager/Client Services director in driving the achievement of the function’s commercial and people strategy; managing their teams to fulfil all contractually agreed service and quality thresholds.
Ensuring that your team have the tools, training, and support that they need to attract, find, and engage great talent. Responsible for ensuring that your team partner with candidates, client recruiters and hiring managers - providing feedback, insight, and advice, delivering an experience that is authentic, engaging, and professional.
Working as a trusted partner with Client Services Leadership team, act as the primary point of escalation for any day-to-day operational issues.
Responsible for reporting performance and progress of all client accounts in accordance with the agreed governance arrangements.
What you’ll do:
Key Responsibilities
People
- Execute people strategy across team span focussing on hiring, development, wellbeing, engagement, and retention.
- Leading, coaching, and developing direct reports (Team Leaders) with a clear focus on tangible outcomes, talent development and provision of destination career pathways.
- Team 121's, coaching and development sessions and skip level meetings as appropriate
- Support and where appropriate lead team meetings & engagement activity.
- Input into and conduct Talent Review Meetings each Quarter with a focus on talent development and mobility across broader teams & COE.
- Conduct quarterly performance appraisals, mid-year and end of year reviews, including PDPs
- Delivery Management/Performance, Compliance and Finance.
- Responsible for scaling up/down the teams to ensure delivery against target and budget.
- Input in to, and action, account budget and reforecast processes to align team structures and performance outcomes with demand plans and client account strategy
- Responsible for ensuring team understands the account’s commercial model, and their role in helping achieve its strategic priorities and KPI targets
- Weekly Capacity reviews - workload, risks, challenges, win themes
- Accountable for accurate and timely reporting of operational performance from both an AMS and client perspective. Adopt all new reporting toolkits to accurately manage team capacity, workload allocation, funnel metrics and outputs. Weekly review of performance trends including follow up conversations with DR's and key internal stakeholders
- Execute and deploy client fulfilment strategy across portfolio
- Work with Team Leaders to ensure that tools and channel strategy support achievement of key metrics such as source mix, time to short list etc. and ensure that all Sourcers are utilising all tools effectively. Review of tool utilization / channel utilization etc. (LinkedIn, Talent Communities, CVDB's etc.)
- Drive down non-compliance for client accounts, increasing account revenue and profitability. Review data integrity across ATS & CRM and ensure that TLs conduct QA activity across their teams e.g., Advert management, Screening & Briefing QA, Mandatory Process / Training.
Excellence in Sourcing - Delivery
- Work with AMS peers to understand best practices and opportunities for innovation leveraging experience from other client groups
- Execute & embed Projects / CI / Transformation / Stabilisation as required
Shift timing - 8PM to 5AM
Behavioral Skills:
- Stakeholder Partnering
- Effective Communication
- People Performance Management
- Recruitment Strategy Development
- Drives Outcomes
- Issue Resolution
- Service Excellence
- Thrives Under Pressure
- Drives Continuous Improvement
- Commercial Awareness
We all play a role in our success - whether that’s working directly with clients or adding value behind the scenes. By working together, we bring stronger insight to our clients and create more diverse and rewarding career journeys for our people.
Beyond our standard benefits package, you’ll have the flexibility, autonomy, and trust to work in a way that fits you. Our focus is on enabling meaningful collaboration and support, so you can do your best work - your way.
We offer
- Growth and development focused on your strengths
- The opportunity to develop a career within one of the world’s leading organizations specializing in talent and workforce solutions.
- A team that values being Passionate, Bold, and Authentic
- Supportive communities such as our Employee Resource Groups (ERGs)
- Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
- A competitive reward and benefits package* (private medical care, life insurance, etc.)
- Flexibility in how and where you work*
- Hybrid model [when applies]
*Details may vary slightly depending on your location, local labour law, etc.
[add benefits specific for your region/country, etc.]
Our statement
We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.
If you’re ready to bring your skills, curiosity, and passion, click Apply and let’s explore what we can achieve together!
