Job Description of ServiceNow Architect in Melbourne/ Sydney:
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Responsibilities for the ServiceNow Technical Architect is to analyze current technologies used and determine ways to improve the ServiceNow environment and its architecture.
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Provide technical consultation in terms of using ServiceNow best practices for implementations and ongoing operations
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Create technical implementation strategies from business requirements
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Implement complex ServiceNow solutions in at least 3 applications/modules such as ITSM, HRSD, ITOM, SAM, HAM, ITBM, Security Operations, GRC and CSM.
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Lead technical ServiceNow implementations, investigate complex issues and review code as required.
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Account for possible project challenges on constraints including, risks, time, resources and scope
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Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks
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Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions
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Serve as a thought leader, to influence and develop scalable strategies, frameworks, and architectures
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Collaborate with internal and external partners to steer the best decisions and drive the right business outcomes
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Provide expert guidance for best practices related to ServiceNow administration
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Good to have CSA, CAD, HRSD certifications
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Strong communication, Strong presentation and writing skills
Certified in
Good to have CAD, CSA, HRSD certifications
