Job Description – Network Operations Engineer (Experience: 5+ yrs)
Role Summary: We are seeking a Network Operations Engineer to manage and support enterprise network infrastructure across multiple Bangalore locations. The role involves end-to-end network operations, incident management, vendor coordination, on-site support, and infrastructure maintenance to ensure high network availability and business continuity.
Key Responsibilities:
- Provide L1/L2/L3 support for SD-WAN, LAN/WAN, and Wireless Networks.
- Monitor, troubleshoot, and resolve network incidents, outages, and service disruptions within defined SLAs.
- Act as the primary point of contact for network support across Bangalore locations.
- Perform onsite network activities, including switch installation, cabling, patching, connectivity validation, and hardware maintenance.
- Coordinate with ISPs, vendors, and field engineers for WAN, Internet, fiber, and network-related issue resolution. Manage hardware lifecycle activities, including RMA processing, device replacements, and maintenance of EOL/EOS equipment.
- Support network deployments, upgrades, operational handovers, and infrastructure change activities.
- Assist with internal and external audits by maintaining network documentation, infrastructure records, and compliance requirements.
- Handle user requests related to network connectivity, switch port activation, and infrastructure expansion.
- Collaborate with OSS, Desktop Support, project teams, and business stakeholders to ensure seamless service delivery.
- Travel to multiple Bangalore sites as required to support operations and project activities.
Required Skills & Experience
- Strong knowledge of SD-WAN, Routing & Switching, LAN/WAN, Wireless Networks, and Network Troubleshooting.
- Experience in network operations, incident management, and vendor coordination. Hands-on expertise in physical network infrastructure, cabling, and connectivity management.
- Familiarity with ISP management, network monitoring tools, and service management processes.
- Good communication, stakeholder management, and problem-solving skills.
- Ability to work independently and manage multiple sites within the Bangalore region.
Scope
- Location: Bangalore (multiple sites)
- Coverage: Network Operations, Infrastructure Support, Incident Management, Vendor Coordination, Audit Support, and Maintenance
- Role Type: Individual Contributor (Remote and Onsite Operations). This role offers an opportunity to take ownership of critical network infrastructure and ensure reliable connectivity across business locations.
Work Location: In person
