Location: Surat, Gujarat (Surat)
Company: gseven computer business pvt ltd
Experience: 2-3 Years
Description:
We are looking for a smart, motivated, and customer-focused individual to join our team as a Tally Support & Sales Executive.
The primary role is to provide support to existing Tally customers by resolving day-to-day issues and coordinating with Tally support whenever required. The candidate will also build relationships with business owners, Chartered Accountants, and organizations to generate business opportunities.
Key Responsibilities:
- Provide support to Tally users through phone, remote access, and client visits.
- Troubleshoot common Tally issues such as:
- Reports not generating
- Data synchronization issues
- Tally performance or hanging issues
- Excel import/export and mapping issues
- TDL installation and configuration
- Printing and voucher-related issues
- User access and configuration issues
- Coordinate with Tally Care and technical teams for issue resolution.
- Train customers on basic Tally features and best practices.
- Build strong relationships with existing customers.
- Identify upselling opportunities for Tally licenses, renewals, cloud services, and add-ons.
- Visit clients whenever required for support or business discussions.
Skills Required:
- Good knowledge of Tally Accounting Software (preferred).
- Basic understanding of accounting, GST, and business processes.
- Strong troubleshooting and problem-solving skills.
- Good communication skills in Gujarati, Hindi, and English.
- Customer-friendly attitude and willingness to learn.
- Ability to work independently and manage client relationships.
Qualification:
- B.Com, BBA, BCA, M.Com, or equivalent.
- Tally knowledge or certification preferred.
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
