We are looking for enthusiastic and customer-focused professionals with excellent English communication skills to join our International Voice Process team. The ideal candidate should have experience handling international customers, preferably in a US process, and possess a neutral or American-accent communication style.
Key Responsibilities
- Handle inbound and/or outbound customer calls for international clients.
- Resolve customer queries and provide timely, accurate solutions.
- Deliver exceptional customer service while maintaining quality standards.
- Document customer interactions and update records in the CRM.
- Meet productivity, quality, and customer satisfaction metrics.
- Follow company policies and process guidelines.
Job Types: Full-time, Permanent
Pay: Up to ₹400,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Current CTC?
- Expected CTC?
- Notice Period?
Experience:
- American accent : 1 year (Preferred)
Work Location: In person
