Position Title: Field Trainer / Learning & Development Field Trainer
Department: Learning & Development (L&D)
1. Role Purpose
The Field Trainer is responsible for building frontline capability across assigned stores by driving structured on-the-job training, conducting skill certifications (OJEs), identifying training gaps through Training Needs Analysis (TNA), and ensuring every employee follows a defined growth path from joining to leadership readiness. The role is the direct link between the L&D curriculum designed centrally and its execution on the floor.
2. Key Responsibilities
- Plan and execute station-wise OJEs for all new joiners as per the certification .
- Maintain OJE records (digital/physical) for every employee — tracking pass/fail status, retraining needs, and re-certification timelines.
- Conduct surprise re-evaluations (spot OJEs) to confirm sustained competency post-certification.
- Escalate repeated OJE failures to the Store Manager / Area Coach with a remedial training plan.
- Conduct periodic TNA at store and cluster level by combining floor observations, OJE failure trends, mystery audit scores, customer feedback, and quality data.
- Identify skill gaps by role st store level.
- Build a monthly/quarterly TNA report and translate it into a cluster training calendar.
- Drive the structured career pathway by ensuring every employee's progression criteria are tracked.
- Facilitate Readiness Checklists (RC) at each level — verifying station certifications, tenure requirements, and behavioural readiness before recommending promotion.
- Identify high-potential talent (HiPo) on the floor and create Individual Development Plans (IDPs) for them.
- Conduct Buddy Trainer certification programmes — identifying and developing senior CSAs into certified trainers (minimum 5 station certifications + RC clearance).
- Partner with HR/Store Managers on promotion panels, ensuring training criteria are objectively met before elevation.
- Conduct field audits to assess training effectiveness — observing live execution of SOPs (FEFO, planogram adherence, billing accuracy, hygiene, safety).
- Use a structured field evaluation scorecard covering process compliance, product knowledge, customer interaction, and behavioural standards.
- Validate Buddy Trainer effectiveness by cross-checking whether trainees certified by them perform consistently on the floor.
- Run periodic knowledge assessments (MCQ tests, quizzes, verbal questioning) alongside practical demonstrations to test both 'know' and 'do'.
- Track a Training Effectiveness Score (TES) per store — combining OJE pass rates, audit scores, and post- training performance metrics (shrinkage, complaints, productivity).
- Provide structured feedback reports to Store Managers and Area manager highlighting training and areas needing reinforcement.
- Conduct refresher/reinforcement sessions where evaluation shows performance drift.
- Deliver new joiner induction programmes (company overview, policies, safety, grooming, POSH, etc.).
- Maintain training infrastructure at store level — training kits, SOP manuals, OJE forms, signage, and reference materials.
- Support rollout of new modules (e.g., category-specific Champion programmes — F&B Champion, Staples Champion, Receiving Champion).
- Act as a feedback channel — capturing floor-level training challenges and relaying them to central L&D for content improvement.
- Ensure all training documentation complies with audit and compliance requirements.
3. Required Skills & Competencies
- Strong product and SOP knowledge across store categories from restaurant / QSR.
- Hands-on training delivery skills — comfortable demonstrating tasks, not just explaining them.
- Assessment and evaluation skills — able to design and administer OJEs, quizzes, and audits.
- Data orientation — able to analyse TNA data, OJE trends, and training effectiveness scores.
- Coaching and feedback skills — giving specific, behaviour-focused, timely feedback (Situation-Behaviour- Impact model).
- Strong communication and stakeholder management with Store Managers, Area manager, and HR.
- Willingness to travel extensively across assigned cluster stores.
4. Qualifications & Experience
- Graduate (any discipline); retail/hospitality/QSR background preferred.
- 2–5 years of experience in retail/QSR operations, with at least 1–2 years in a training or supervisory role.
- Prior experience as a Buddy Trainer, Captain, or Store Manager is an added advantage.
- Certification in train-the-trainer programmes preferred.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
