Service Delivery Manager - F&A - I2C
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
We are inviting applications for the role of Senior Manager Invoice to Cash /Claims In this role you will be expected to work on strict deadlines in a high-pressure business environment while being a good team player. Your ability to lead a large team optimize processes ensure quality and maintain client satisfaction will be critical to your success. You will be encouraged to be passionate about the business goals and challenges and know how to address these using analytics and technology. In this role you will be expected to work on strict deadlines in a high-pressure business environment while being a good team player and will need to lead a team size of ~20+ people. Responsibilities: - Provide direction and support to a team of approximately 20+ people (comprised of Specialists Senior Specialists Domain Experts Assistant managers and Managers). - Foster a collaborative and inclusive work environment. - Manage a team which mainly includes activities of Cash applications/Billings/Credit management/Dispute resolutions/Dunning/Reconciliations - Set clear performance expectations conduct regular evaluations and provide constructive feedback to help team members grow professionally. - Identify areas for process improvement and implement best practices to enhance efficiency. - Utilize analytics and technology to optimize workflows and drive innovation within the team. - Ensure that all deliverables meet the highest quality standards. - Conduct regular quality checks and implement corrective actions as needed. - Manage day to service levels & drive business impact for the clients - Actively seek client feedback and address any concerns promptly to ensure client satisfaction. - Establish clear goals and objectives for the team. - Monitor progress regularly and adjust strategies as needed to achieve targets. - Motivate the team to meet deadlines and deliver results in a high-pressure business environment. - Use data analytics to inform decision-making and identify opportunities for improvement. - Ensure optimal use of resources to maximize productivity. - Manage budgets and control costs. - Work closely with required departments (HR recruitment and so on) and stakeholders to secure necessary resources and support. - Keep accurate records of all activities decisions and communications. - Ensure documentation is updated regularly.
Qualifications
Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
Certifications
ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP
Required Skills
Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Client Relations, Collections Management, Data Literacy, Data Visualization, Deductions Management, Lean Six Sigma (LSS), People Leadership
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
F&A - I2C
Remote Type -
Office
Work Shift -
Flex Time (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
