Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business systems. This role requires dynamic problem identification and resolution, ensuring the smooth operation of multiple interconnected components. The position demands continuous engagement with system performance and user experience, facilitating timely interventions to maintain service reliability and efficiency throughout the business environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system stability.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Drive continuous improvement initiatives to optimize support processes and service delivery.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Infrastructure Service Management.
- Strong knowledge of incident and problem management processes within IT service frameworks.
- Experience with monitoring tools and techniques to detect and diagnose system issues effectively.
- Ability to analyze complex system interactions and identify root causes of service disruptions.
- Skilled in coordinating with diverse technical teams to implement timely and effective solutions.
- Excellent communication skills to document issues clearly and convey technical information to stakeholders.
Additional Information:
- The candidate should have minimum 5 years of experience in Infrastructure Service Management.
- This position is based at our PDC3C - SEZ office.
- A 15 years full time education is required.
