Working days: 6 days a week (rotational week-off)
Working hours: Flexible
Work Location: R S Puram, Coimbatore
Work Mode: Hybrid
Candidate location preference: Coimbatore, TN
Role Expectations
The Executive will be responsible for:
* Handling learner/user queries and concerns.
* Managing Freshchat and other assigned support channels.
* Handling escalations and resolving learner issues.
* Coordinating with internal teams such as Sales, Category, Operations and other stakeholders.
* Following the defined workflows and processes.
* Maintaining proper documentation and updating required reports.
* Supporting learners during the assigned shift.
* Ensuring proper handover to the next shift wherever required.
Flexibility & Business Requirements
As this is a learner-support role covering extended operating hours, employees are expected to:
* Follow the assigned shift schedule.
* Adapt to weekly shift rotations.
* Follow rotational weekly offs.
* Be available during the complete assigned working hours.
* Follow WFO/WFH requirements as per the weekly roster.
* Support additional operational requirements when communicated by the reporting manager.
Important Note for Candidates
- The User Happiness Executive role requires shift flexibility and rotational working arrangements. Candidates should be comfortable with:
- 8.5 working hours | 9 AM–10 PM operational coverage | Weekly shift rotation | WFO/WFH rotation | Rotational weekly offs
- The shift and weekly-off schedule will be planned by the team based on business and learner-support requirements.
Work Location Rotation
* The First Shift will be operated from the office.
* The Second Shift will be operated from home.
* Employees are expected to have a stable internet connection and a suitable work environment while working from home.
* WFO/WFH arrangements may be modified based on business requirements.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
- Work from home
Application Question(s):
- Current Salary?*
- Expected Salary?*
- Notice period?*
- Are you open to work on Hybrid mode? (3 days WFH, 3 days WFO)*
Education:
Experience:
- Customer support: 2 years (Required)
- Domestic voice process: 1 year (Required)
- Student support: 1 year (Required)
Language:
- , read and write Tamil (Required)
- English (Required)
Location:
- Rs Puram, Coimbatore, Tamil Nadu (Required)
Work Location: Hybrid remote in Rs Puram, Coimbatore, Tamil Nadu
