Job Summary
The Guest Relations Executive (GRE) is responsible for delivering an exceptional patient experience from the moment a patient contacts or visits the dental centre. The GRE serves as the first point of contact, ensuring smooth front-office operations, efficient appointment management, excellent customer service, and effective communication between patients and the clinical team. This role is essential in building patient trust, satisfaction, and long-term relationships.
Key ResponsibilitiesPatient Care & Reception
- Welcome patients and visitors professionally.
- Register new patients and update existing patient records.
- Guide patients through the registration and consultation process.
- Ensure a comfortable and positive patient experience.
Appointment Management
- Schedule, reschedule, and confirm appointments.
- Coordinate appointments with dentists and specialists.
- Minimize missed appointments through reminder calls and messages.
- Maintain an organized appointment calendar.
Communication
- Answer telephone calls, WhatsApp messages, emails, and online enquiries promptly.
- Provide accurate information regarding treatments, clinic timings, and services.
- Handle patient concerns politely and escalate issues when necessary.
Patient Relationship Management
- Conduct follow-up calls after treatment.
- Obtain patient feedback and maintain high patient satisfaction.
- Build long-term relationships with patients through excellent service.
Pay: ₹14,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
