We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
Position Overview
We are seeking a diligent and proactive Network Operations Specialist to join our Network Operations Center (NOC). This role is responsible for monitoring, fixing, and maintaining the health of our network infrastructure to ensure maximum uptime and performance. The ideal candidate will have deep technical skills, excellent problem-solving abilities, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
Network Monitoring: Continuously monitor network systems, servers, and applications using NOC tools to identify and resolve issues.
Incident Response: Detect, diagnose, and advance network incidents in accordance with established protocols. Follow customer concern protocol as needed.
Troubleshooting: Perform first-level and second-level solve of technology impacts, network connectivity, hardware, and software issues.
Documentation: Maintain accurate logs of incidents, resolutions, and system changes.
Collaboration: Work closely with engineering, IT support, and vendor teams to resolve complex issues.
Maintenance: Assist in routine maintenance tasks such as patching, upgrades, and configuration changes.
Reporting: Generate performance and incident reports for management review.
Compliance: Ensure alignment to security policies, operational standards, and service-level agreements (SLAs).
Qualifications
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
1–3 years of experience in a NOC, IT support, or network administration role.
Familiarity with monitoring tools (e.g., SolarWinds, Cisco Thousand Eyes, Dynatrace, Splunk).
Knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, firewalls, routing, switching).
Strong analytical and troubleshooting skills.
Superb communication and documentation abilities.
Ability to work in a 24/7 environment, including nights, weekends, and holidays as required.
Industry certifications (CompTIA Network+, CCNA, or equivalent) preferred.
WE HAVE:
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.
