- Provide top notch support to global clients via calls and email
- Troubleshoot technical issues related to
- VPN Drivers O365 Active Directory
- Operating systems basic networking
- Microsoft Office and other productivity tools
- Work on ticketing tools such as ServiceNow Remedy or Control M
- Own the issue analyze and provide efficient timely resolutions
- Ensure every customer interaction adds value and leaves them satisfied
- What We re Looking For
- Excellent communication skills both verbal and written
- Strong analytical and problem solving ability
- Confidence in handling and resolving technical queries independently
- Willingness to work in a 24x7 environment rotational US shifts
- Comfortable with a Work From Office WFO setup in Pune
- Non Negotiables
- Fluent English communication is a must
- 100 Work From Office no hybrid or remote option
- Comfortable with night rotational shifts US time zones
- Min 2 Months of Training in Mysore Campus
Customer Service->Technical Service Desk
