Job Description – Support Consultant – Plant & Machinery
NWAY TECHNOLOGIES PVT. LTD.
Nway Technologies is a leading ERP product-based company providing digital solutions for Construction ERP, Transport, Cotton, Real Estate, Mall Management, Website Development, and other enterprise solutions. Our Construction ERP helps organizations manage their complete project lifecycle, including Project Management, Finance, Purchase, Inventory, Plant & Machinery, HR & Payroll, and other critical business processes.
Website: www.nwaytech.com
Position - Support Consultant – Plant & Machinery
Experience - 2–5 Years
Job Location - Indore, Madhya Pradesh
Employment Type - Full-Time
Role Overview
Nway Technologies is looking for a Support Consultant – Plant & Machinery with good knowledge of construction industry processes and Plant & Machinery operations.
The candidate will be responsible for providing functional and post-implementation support for the Plant & Machinery module, understanding client requirements, resolving functional issues, assisting users, and ensuring effective utilization of the Construction ERP.
Key ResponsibilitiesPlant & Machinery Support
- Provide functional support for the Plant & Machinery module.
- Understand and support machinery management processes followed by construction companies.
- Handle processes related to machine allocation, utilization, fuel, maintenance, breakdowns, and operational tracking.
- Resolve user queries and functional issues.
- Coordinate with clients and internal teams for timely issue resolution.
Client & User Support
- Understand client requirements and business processes.
- Provide user guidance and support during implementation and post-Go-Live.
- Conduct user training and explain ERP processes.
- Identify recurring issues and recommend process improvements.
ERP & Functional Coordination
- Coordinate with Product, Development, QA, and Business Analyst teams.
- Analyze functional issues and clearly communicate requirements to the technical team.
- Assist in testing new features, enhancements, and bug fixes.
- Validate fixes and new functionality before deployment.
- Prepare functional documentation and user guides.
Key Plant & Machinery Processes
The candidate should have an understanding of:
- Plant & Machinery Master
- Equipment / Asset Registration
- Site-wise Machinery Allocation
- Machine Utilization & Running Hours
- Hour Meter / KM Tracking
- Fuel Management
- Preventive & Breakdown Maintenance
- Spare Parts Management
- Equipment Transfer Between Sites
- Equipment Rental Management
- Maintenance Cost Tracking
- Machinery Cost & Utilization Reports
Required Skills
- 2–5 years of experience in ERP support, implementation, or construction-domain operations.
- Strong understanding of Plant & Machinery processes.
- Experience with Construction ERP / Project ERP will be preferred.
- Good understanding of construction site operations.
- Ability to understand client requirements and resolve functional issues.
- Good communication and client-handling skills.
- Basic SQL/database knowledge will be an added advantage.
Preferred Industry Experience
Candidates from Construction, Infrastructure, EPC, Mining, RMC, Crusher, Transport industries with Plant & Machinery exposure will be preferred.
Qualification
Bachelor's degree in Mechanical Engineering, Civil Engineering, Construction Management, or a related field.
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
