Janitra Digital Solutions Pvt Ltd is a technology-driven company based in Trivandrum, specialized in digital marketing and process outsourcing services for the travel and tourism industry. We are looking for enthusiastic candidates for the position of Senior Reservation Executive to oversee daily reservation operations and ensure a seamless booking experience for our guests. This role is responsible for maintaining reservation accuracy, optimizing inventory and revenue opportunities, supporting the reservations team, and delivering exceptional guest service. The ideal candidate will have strong organizational skills, excellent communication abilities, and experience in hotel reservation systems.
Key Responsibilities:
- Manage day-to-day reservation operations, ensuring all bookings are processed accurately and efficiently.
- Monitor room inventory, availability, and booking channels to maximize occupancy and revenue.
- Ensure adherence to reservation policies, standard operating procedures (SOPs), and channel management standards.
- Support the Reservation Manager/Assistant Reservation Manager with forecasting, reporting, and operational planning.
- Supervise and guide reservation team members, providing training, coaching, and performance support as needed.
- Handle guest inquiries, special requests, reservation modifications, and escalated issues in a professional and timely manner.
- Coordinate closely with Front Office, Sales, Revenue Management, Housekeeping, and other departments to ensure smooth operations.
- Prepare daily expected arrival lists and support pre-registration activities where required.
- Process advance reservation deposits and maintain accurate reservation records.
- Monitor reservation trends and identify opportunities for process improvements and revenue optimization.
- Ensure all guest communications are professional, timely, and aligned with the company's service standards.
- Maintain confidentiality of guest information and company data at all times.
- Comply with all company policies, labour laws, and workplace health and safety requirements while promoting a respectful and collaborative work environment.
Requirements
- Bachelor's degree or Diploma in Hospitality Management, Tourism, Business Administration, or a related field (preferred).
- Minimum 3–5 years of experience in hotel reservations, front office, or a similar hospitality role.
- Previous supervisory or team leadership experience is an advantage.
- Proficiency in Property Management Systems (PMS), Channel Managers, and Microsoft Office.
- Strong understanding of hotel reservation procedures, inventory management, and revenue optimization.
- Excellent verbal and written communication skills.
- Strong attention to detail, problem-solving, and organizational abilities.
- Ability to work in a fast-paced environment while managing multiple priorities.
- Flexible to work shifts, weekends, and public holidays as required.
Pay: ₹34,000.00 - ₹36,000.00 per month
Benefits:
- Food provided
- Health insurance
Ability to commute/relocate:
- Thiruvananthapuram, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Experience:
- Reservation management: 3 years (Required)
Work Location: In person
