Key Responsibilities
- Handle customer inquiries via phone, email, WhatsApp, and chat.
- Provide product and service information in Marathi, Hindi, and/or English.
- Resolve customer complaints efficiently and professionally.
- Maintain accurate records of customer interactions in the CRM system.
- Coordinate with internal teams to ensure timely issue resolution.
- Follow up with customers to ensure complete resolution of their concerns.
- Meet customer satisfaction and response time targets.
Required Skills
- Fluency in Marathi (mandatory).
- Good communication skills in Hindi and English.
- Strong problem-solving and customer-handling skills.
- Basic computer knowledge (MS Office, email, CRM tools).
- Ability to work in a fast-paced environment.
Key Performance Indicators (KPIs)
- Conversion Rate
- Customer Satisfaction (CSAT)
- Response Time
- Follow-up Quality
- Attendance & Discipline
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
