Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.
About the Opportunity
The Wage specialist is responsible for collecting, reviewing, and analyzing information from court orders to process involuntary salary deductions during payroll.
What you’ll get to do
- Interpret and process wage garnishment orders
- Prepare and respond to inquiries from clients, courts, state and federal agencies for garnishment orders
- Interface with clients and use critical thinking skills to resolve complex problems within a high volume, fast paced environment
- Manage assigned work in organized, proactive manner to meet all required commitments, including KPI's (metrics) and client SLA's (service level agreements)
- Proactively highlight risks and prepare root cause analysis to ensure issues/concerns are escalated for resolution
Skills and Experience we Value
- Eager to learn, grow and develop – self-study and seek development feedback
- Ability to make sound decisions, work independently and assist other staff members
- Ability to maintain a positive work atmosphere facilitating the success of the department
- Ability to maintain sensitive and highly confidential information
- Seek improvements, question processes, streamline, prioritize, and be efficient
- Be a global partner, take ownership and always provide solutions
- Functions well in a constantly changing environment
- Partner cross functionally to align with Wage Administration department needs
- Ability to make sound decisions, work independently and assist other staff members
- Excellent professional verbal and written communication skills
- Exceptional customer service abilities
- Strong attention to details and accuracy
- Self-motivated with the ability to succeed in a fast-paced/high-volume transaction-based environment
- Comfortable with meeting firm deadlines, SLA’s/service level agreements, and metrics
- Critical thinking and problem-solving skills are a must
- US working hours - 08:00 to 17:00 EST
- Ability to work overtime (Weekday/Weekend) and including public holidays
- May be exposed to challenging customers, occasional work interruptions, the requirement to adjust work priorities, having to deal occasionally with unexpected deadlines.
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
