TCS BPS is hiring for Team lead @TCS Pune
Job Role: Team lead
Job Location: Pune
Experience required: 5- 10 Years
Job Requirement:
- Any Graduate with a minimum 15 years of regular, full-time education (10 + 2 + 3).
- Flexible to work in rotational shifts, including night shifts.
- Submission of all educational and employment documents is mandatory.
The mode of salary credit for all previous employers should be through bank transfer. (No Cash in Hand)
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Skill Requirement:
- Manage and resolve client / internal day-to-day queries seeking assistance as required
- Effective & Timely responses to all queries from both internal and external stake holders
- Experience in managing Property and Casualty Insurance clients, preferably in Personal lines Policy Administration process
- Monitor Key Client Outcome performance and taking appropriate action as required, to deliver pre-defined service standards working with under advice from key contact/stakeholders
- Identify and involve in process improvement initiatives
- Deliver as per defined KPI's for the role - Maintain Quality and Turnaround standards
- People Management - Staff mentorship, schedule adherence and addressing staff grievance
- Strong Operations management skills to deliver to internal and external process requirement
"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately.
