Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Operations Management
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business system components. This role requires a dynamic approach to identifying problems, analyzing system behavior, and ensuring smooth operation of essential services. The professional collaborates with different teams to maintain system stability and promptly address any disruptions that may impact business continuity, contributing to a reliable and efficient technology environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and continuous improvement of support processes.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist junior team members by sharing knowledge and providing guidance to enhance their technical capabilities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Operations Management.
- Strong problem-solving skills with the ability to analyze complex system issues and implement effective solutions.
- Experience in monitoring and managing IT operations to ensure high availability and performance of business-critical applications.
- Familiarity with incident management and root cause analysis methodologies.
- Ability to work collaboratively in a team environment and communicate technical information clearly to diverse stakeholders.
Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow IT Operations Management.
- This position is based at our Chennai office.
- A 15 years full time education is required.
