Location: Riverdale Aerovista, Mohali
Department: Facility / CRM / Accounts Coordination
Job Type: Full-time, On-site
Experience: 8–15 years preferred
About the Role
We are looking for a mature, responsible, and people-oriented Estate Manager – CAM Collections & Owner Relations to manage the collection of Common Area Maintenance (CAM) charges and improve coordination between owners, accounts, and the facility management team.
This is not a desk-only collection role. The candidate will regularly meet owners, understand their concerns, explain the importance of timely CAM payments, coordinate service-related resolutions with the facility team, and ensure that maintenance dues are collected in a professional and respectful manner.
The ideal candidate should be firm yet polite, financially disciplined, good at documentation, and comfortable handling difficult conversations with owners.
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Maintain unit-wise CAM outstanding and ageing reports.
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Follow up with owners for timely payment of maintenance charges.
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Meet owners personally regarding overdue payments and understand the reasons for non-payment.
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Obtain payment commitments and ensure timely follow-up until closure.
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Coordinate with the Accounts team for billing, receipts, ledgers, reconciliations, and payment updates.
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Track defaulters, repeated delays, disputes, and escalations.
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Act as the first point of contact for CAM-related owner concerns.
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Explain CAM charges, billing process, due dates, penalties, and payment procedures clearly.
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Handle owner objections professionally and convert discussions into practical solutions.
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Build positive relationships with owners through regular communication and issue resolution.
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Ensure service-related complaints affecting CAM payments are properly documented and resolved.
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Coordinate with the Facility Manager regarding complaints related to housekeeping, security, landscaping, repairs, lighting, common areas, and other maintenance services.
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Follow up on valid owner complaints and ensure timely closure.
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Share recurring owner concerns with management for corrective action.
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Ensure facility-related issues do not become long-term reasons for CAM payment delays.
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Prepare weekly CAM collection reports.
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Track demand raised, amount collected, overdue amounts, payment commitments, disputes, and escalations.
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Submit tower-wise and block-wise collection reports to management.
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Maintain records of owner meetings, phone calls, WhatsApp communication, and payment commitments.
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Recommend escalation for habitual defaulters as per company policy.
We are looking for a mature and dependable professional with excellent communication and follow-up skills.
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Retired Banker with branch operations, relationship management, or recovery experience.
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Real Estate CRM, Possession, or Maintenance Collection professional.
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Residential Society, Township, or Estate Management professional.
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Facility Management professional with owner-handling and payment follow-up experience.
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NBFC or Finance Collection professional with a professional and customer-friendly approach.
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Strong communication skills in Hindi, Punjabi, and basic English.
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Ability to communicate respectfully while maintaining firmness.
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Good understanding of ledgers, outstanding reports, and payment follow-ups.
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Comfortable using Microsoft Excel, WhatsApp, Email, and basic reporting tools.
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Strong documentation and follow-up skills.
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Ability to coordinate effectively with owners, facility teams, accounts, and management.
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Excellent problem-solving skills and a calm personality.
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Willingness to travel within the township and meet owners personally.
The ideal candidate should be:
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Mature and presentable.
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Calm under pressure.
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Persistent without being aggressive.
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Service-oriented while maintaining financial discipline.
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Skilled at building relationships.
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Comfortable handling complaints and objections.
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Able to represent the company professionally before owners.
The Estate Manager will work closely with:
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Facility Manager
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Accounts Team
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CRM Team
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Management
The role will be responsible for CAM collection performance and owner coordination, while the Facility Manager will continue to oversee maintenance execution and service delivery.
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Monthly CAM collection percentage.
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Reduction in overdue CAM amounts.
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Number of owner meetings completed.
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Number of payment commitments fulfilled.
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Reduction in 30, 60, and 90-day ageing outstanding.
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Resolution of complaint-linked payment disputes.
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Accuracy of weekly MIS and collection reports.
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Improvement in owner communication and satisfaction.
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A junior calling executive.
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A harsh recovery agent.
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Someone who only sends reminders without meeting owners.
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Someone who escalates every issue instead of resolving it.
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Someone who cannot coordinate effectively with the Facility and Accounts teams.
This role is ideal for a mature professional who can combine financial discipline, owner relationship management, complaint coordination, and consistent follow-up to improve CAM collections while maintaining a positive community environment.
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Competitive Salary
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Professional Growth Opportunities
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Stable Long-Term Employment
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PF & ESI Benefits (as applicable)
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Supportive Work Environment
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Opportunity to Work on a Premium Residential Project
Qualification
Graduate in any discipline.
