Key Responsibilities:
- Make outbound calls to request and retrieve medical records.
- Verify patient information and ensure accuracy.
- Document all interactions and transactions accurately.
- Follow up on pending requests to ensure timely retrieval.
- Provide exceptional customer service.
- Collaborate with internal teams to resolve issues.
- Prepare and submit regular status reports.
- Participate in quality assurance activities.
Qualifications:
- Bachelores ; degree in healthcare or a related field is a plus.
- Previous experience in voice process, customer service, or medical record retrieval is preferred.
- Excellent verbal and written communication skills in English.
- Proficiency in computer systems and software applications, including MS Office.
- Should be comfortable working in US Shift.
Job Types: Full-time, Fresher
Pay: ₹8,719.16 - ₹27,296.20 per month
Benefits:
- Paid sick time
- Provident Fund
Application Question(s):
- Are you comfortable working in night shift?
Work Location: In person
