Technical Support Executive
Location: Bhopal
Eligibility: Fresh Graduates & Final Year Students
Training Period: 6 Months
Job Summary
We are looking for enthusiastic and motivated individuals to join our team as Technical Support Executives. This role is ideal for fresh graduates and final-year students who are eager to build a career in technical support and customer service. During the six-month training period, candidates will receive hands-on experience, technical guidance, and professional development to prepare them for a successful career.
Desired Candidate Profile
- Fresh graduates or final-year students from any recognized university.
- Strong verbal and written communication skills.
- Basic knowledge of computer hardware, software, networking, and troubleshooting.
- Good analytical and problem-solving abilities.
- Customer-centric attitude with excellent interpersonal skills.
- Ability to work in a fast-paced and team-oriented environment.
- Quick learner with a willingness to acquire new technical skills.
- Basic knowledge of Microsoft Office and internet applications.
- Positive attitude, professionalism, and eagerness to grow.
Key Responsibilities
- Provide technical support and assistance to customers through phone, email, chat, or remote support tools.
- Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
- Escalate complex technical problems to the appropriate teams when necessary.
- Ensure timely resolution of customer queries while maintaining high service quality.
- Maintain accurate records of customer interactions, issues, and resolutions in the support system.
- Guide customers through step-by-step solutions and product usage.
- Follow standard operating procedures (SOPs) and service-level agreements (SLAs).
- Collaborate with internal teams to improve support processes and customer satisfaction.
- Stay updated with product knowledge and emerging technologies.
- Deliver a positive and professional customer experience in every interaction.
What We Offer
- Comprehensive 6-month training with mentorship.
- Hands-on exposure to real-world technical support operations.
- Career growth and learning opportunities.
- Supportive and collaborative work environment.
- Opportunity for full-time employment based on performance after successful completion of the training period.
- Address-VECTED TECHNOLOGIES, 616,6th floor Shekhar Central, Palasia Square road Indore ( MP )
Pay: ₹10,838.31 - ₹20,321.01 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
- Work from home
Work Location: In person
