JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role Summary:
Responsible for delivering a seamless workplace experience through effective management of front-of-house operations, employee services, hospitality, workplace amenities, and vendor coordination to enhance employee satisfaction and operational excellence.
Key Requirements
5-7 years of experience in Workplace Experience, Facilities Management, Hospitality or Administration.
Strong customer service and stakeholder management skills.
Experience managing reception, pantry, housekeeping and employee support services.
Ability to coordinate multiple vendors and workplace initiatives.
Strong communication, organizational and problem-solving skills.
Proficiency in MS Office and workplace management tools.
Key Responsibilities
Manage day-to-day workplace experience services and employee support activities.
Oversee reception, pantry, housekeeping, visitor management and hospitality services.
Coordinate employee engagement activities, town halls and leadership visits.
Ensure office facilities and amenities are maintained to a high standard.
Manage service requests and ensure timely resolution of workplace-related issues.
Monitor vendor performance and adherence to SLAs.
Gather employee feedback and drive continuous service improvements.
Support workplace safety, compliance, and emergency preparedness initiatives.
Key Deliverables
High employee and visitor satisfaction scores.
Timely closure of workplace service requests within SLA.
Consistent quality of hospitality and workplace services.
Successful execution of employee engagement events and executive visits.
Vendor SLA compliance and service quality targets achieved.
Safe, clean and well-maintained office environment.
Continuous improvement in workplace experience and operational efficiency.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
