Roles & Responsibilities:
-
Engage with clients to gather and document business requirements, current processes, and pain points.
-
Translate business requirements into functional specifications for Salesforce configurations and customizations.
-
Collaborate with technical teams to design scalable and high-performing Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and other Salesforce products.
-
Conduct gap analysis between existing systems and desired Salesforce functionality.
-
Own the creation of user stories, process flows, wireframes, and solution documents.
Presales Consulting:
-
Act as the face of the solution during client pitches, presentations, and RFP/RFI responses.
-
Partner with the sales and delivery team to craft customised Salesforce solution proposals.
-
Conduct detailed product demos tailored to client industry, processes, and use cases.
-
Prepare estimation models, solution blueprints, and implementation roadmaps.
-
Participate in client discovery workshops and lead consultative conversations to position Inno Valley Works as a trusted advisor.
Required Skills & Experience:
-
8+ years of professional experience, with at least 3+ years in Salesforce solution engineer / Presales/ Consulting roles.
-
Strong functional knowledge of Salesforce Sales Cloud, Service Cloud, and at least one additional product (e.g., FSL, CPQ, Experience Cloud, Marketing Cloud).
-
Excellent presentation, communication, and stakeholder management skills.
-
Ability to lead workshops, demos, and discovery sessions confidently.
-
Proven experience in crafting proposals, SoWs, and solution decks.
