Job Title - Workplace Service Delivery Specialist
Management Level: CL9
Location: Bangalore
Must have skills:
- Ability to lead conversations with stakeholders effectively.
-
Ability to work with multiple team leads and functions, fostering an inclusive work environment.
-
Support leadership to ensure strategic alignment across functions; facilitate team discussions and collaboration.
-
Quick learner of new applications, technologies, and skills through hands-on experience.
-
Strong analytical and problem-solving skills; ability to create new solutions and adapt existing methods.
-
Understanding of strategic direction set by senior management and its relation to team goals.
-
Comfortable interacting with senior management and peers across Accenture.
-
Ability to work independently with minimal guidance on new assignments.
-
Decision-making skills with impact on own team and occasionally other teams.
Job Summary:
- Champions Workplace Health & Safety and Environment using ISO45001 and ISO14001 standard or its equivalent. Provides end-to-end compliance services. Partners with teams around the world to ensure process/policy compliance and efficiency, audit readiness, and data and reports accuracy.
Roles & Responsibilities:
- Plan, lead, and manage processes, people, and tools to enhance Health, Safety, and Environment (HSE) practices.
-
Support ISO 45001 and 14001 audits and ensure compliance with OPEX standards.
-
Monitor service performance, ensure SLA adherence, and report insights with actionable recommendations.
-
Analyze data, generate reports/MIS, and respond to ad hoc reporting and quality assurance requirements.
-
Build and maintain strong stakeholder relationships, resolving issues and driving long-term improvements.
-
Lead service review discussions and escalate risks related to processes, staffing, or policies.
-
Drive continuous improvement initiatives from concept through implementation, including training and enablement.
-
Manage and develop teams, including recruitment, coaching, mentoring, and career development.
-
Advise on service optimization, cost reduction, and risk mitigation using analytics and data storytelling.
-
Collaborate across teams and functions, ensuring alignment with strategic objectives.
-
Demonstrate strong communication, problem-solving, and decision-making skills with the ability to work independently.
Professional & Technical Skills:
- At least 3 years working experience in ISO 45001 and ISO 14001 framework or structure.
-
At least 3 years Project Management experience.
-
At least 5 years in a supervisory role, managing at least 10 people. Cross-border and hybrid environment are preferred.
-
Graduate or equivalent. 7-8 years’ experience in yrs shared service / processing experience or workforce management or related domains.
-
Possess excellent communication skills, both written and verbal.
-
Convincing/negotiation skills.
-
At least 3 years experience in customer service.
-
Intermediate to Advance MS Excel skills
Additional Information:
- Work closely with the Workplace Leadership and external partners/consultants across multiple geographies and market units.
-
Stakeholders: Market Unit Leads, Workplace Leads
-
Working from office setup.
About Our Company | Accenture
Good to have skills: Workplace Experience
Experience: Minimum 4-5 year(s) of experience is required – 3 years & up in Environment, 5 years and up in project management.
Educational Qualification: Degree in Environmental Engineering, Health & Safety or similar.
