To manage accident-repair customers from vehicle reception to final delivery by coordinating inspection, estimation, insurance procedures, repair work, customer communication, and timely vehicle delivery while ensuring high-quality service and customer satisfaction.
Key Responsibilities
- Receive accident and insurance-related vehicles from customers.
- Inspect vehicles and identify accident damages and repair requirements.
- Prepare accurate repair estimates and job cards.
- Explain repair procedures, estimated costs, timelines, and insurance coverage to customers.
- Coordinate with insurance surveyors for vehicle inspection and claim approval.
- Coordinate with insurance companies, customers, surveyors, and internal departments.
- Obtain necessary documents for insurance claim processing.
- Follow up on insurance approvals and supplementary estimates.
- Coordinate with technicians, denting, painting, mechanical, and electrical teams.
- Monitor repair progress and ensure work is completed within the committed timeline.
- Provide regular repair-status updates to customers.
- Ensure additional damages identified during repair are properly documented and approved.
- Conduct quality checks before vehicle delivery.
- Coordinate vehicle washing, detailing, and final inspection.
- Explain completed repairs and billing details to customers during delivery.
- Ensure customer satisfaction and handle complaints professionally.
- Maintain accurate records of job cards, estimates, approvals, and insurance documents.
- Follow company SOPs, safety standards, and manufacturer guidelines.
- Achieve bodyshop productivity, revenue, customer satisfaction, and turnaround-time targets.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
