Job Requirements
- Identify and meet the specific IT requirements within and across Business Units and Regions by constantly interacting with all the department / Business Unit heads.
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Provide inputs to the senior management for leveraging IT to enhance the operational efficiency and customer experience in retail environment.
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Ensure that the processes and practices are also changed to suit the dynamic business environment.
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Keep abreast of new technologies being used in the retail industry
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Stay informed of the changes being effected in the key initiatives/business processes of the division to estimate and manage the impact of the change on the system
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Plan, budget and manage the support requirements / IT assets including software, equipment maintenance, external service, outsourcing agreements for Retail Stores
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Ensure the standardization of process, metrics and SLA’s across retail formats and measure their effectiveness periodically
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Review progress on support of IT-Infrastructure for retail stores with internal IT team & regional team
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New Layouts & Formats – Work with IRSG Team on new Concept of Retail formats and support Retail Automation
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Retail Expansion – Review New Store Expansion with IRSG & Regional team and ensure availability of IT-infrastructure for the store opening
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Partners – Identify / review new partners required to implement IT Infrastructure Solutions across formats.
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Legal – Review the Contracts of Retail Infrastructure with Legal Function and advise Senior Management for implementations.
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IT Security – Work with IT-Security COE in Identification and Implement IT Security practices at Retail formats. Ensure compliance to security policy for retail IT assets
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Retail Assets – Deploy process for consolidating IT Assets across the Retail Formats. Review SLAs and deliverables of IT Partners for all formats
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Negotiation – Negotiate IT-Infrastructure, Network bandwidth, Standard software like MacAfee etc., required across formats.
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Business Associates – Interact with New Franchises for standardizing the infrastructure across formats.
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Concept Store – Work with Senior IT team, business heads and key partners on New Digital Concept stores. Example Virtual mirror, Digital Store etc.,
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POC – Based on demand from Business, work out Proof of Concepts (POCs) to be adopted at Retail formats and adapt model across all formats.
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Cost Saving – Review IT-Infrastructure cost at Retail formats and work out models for reducing cost.
Green IT – Ensure carbon print, energy level, disposal of IT assets, design of Store infrastructure follow green concepts
Work Experience
- Graduate / Engineering
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Required experience – 8 to 10 years in Retail Infrastructure Domain
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Good communication both written, verbal & presentation skills
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Willing to work with extended hours for closing the critical calls.
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An ability to learn new technologies quickly
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Strong documentation skills
