Key Responsibilities
- Conduct live product demonstrations for prospective and newly signed-up customers.
- Lead customer onboarding and implementation from kickoff to go-live.
- Configure customer accounts and assist with initial software setup.
- Train customers through online meetings and in-person sessions when required.
- Guide users through platform features, workflows, and best practices.
- Coordinate with customers to collect implementation requirements.
- Assist customers with data migration and system configuration where applicable.
- Resolve basic product queries and coordinate with the technical team for complex issues.
- Ensure timely completion of implementation milestones.
- Track onboarding progress using CRM or project management tools.
- Build strong customer relationships to improve product adoption.
- Gather customer feedback and share product improvement suggestions with internal teams.
- Create implementation documentation and training materials.
- Follow up with customers after go-live to ensure successful adoption.
Required Skills
- Excellent verbal and written communication skills.
- Strong presentation and demonstration abilities.
- Customer-first mindset with problem-solving skills.
- Ability to understand software workflows quickly.
- Comfortable conducting training sessions over Zoom or Google Meet.
- Good organizational and project coordination skills.
- Basic understanding of SaaS products and cloud software.
- Proficiency in Microsoft Excel and Google Workspace.
Preferred Qualifications
- Bachelor's degree in any discipline.
- 1–4 years of experience in SaaS implementation, ERP, HRMS, CRM, EMR, POS, or software onboarding.
- Experience in customer success or implementation roles is preferred.
- Freshers with exceptional communication skills may also be considered.
Good BackgroundsCandidates with experience implementing products such as:
- HRMS Software
- ERP Software
- CRM Platforms
- Hospital Management Systems (HMS)
- Clinic Management Software
- Accounting Software
- POS Solutions
- Payroll Software
- EdTech Platforms
- FinTech SaaS Products
Success Metrics
- Onboarding completion within defined timelines.
- Customer activation rate.
- Product adoption and feature usage.
- Customer satisfaction (CSAT).
- Training completion rate.
- First-month customer engagement.
- Time to Go-Live.
- Implementation quality and documentation accuracy.
Why Join Us
- Work with a fast-growing SaaS company transforming healthcare.
- Opportunity to interact with thousands of healthcare professionals across India.
- Exposure to AI-powered products and modern cloud technologies.
- Fast career growth into Customer Success Manager, Product Specialist, or Solutions Consultant roles.
- Collaborative and learning-focused work environment.
Job Type: Full-time
Pay: ₹30,000.00 - ₹80,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: On the road
