Company: Heiley Group
Brand: Lumio Downtown
Location: Kochi, Kerala
Reporting To: Management
Position Overview
We are looking for a dynamic and growth-oriented Assistant General Manager to lead Lumio Downtown and play a key role in building the brand, team culture, guest experience, and operational standards.
This is a strategic leadership role for someone who can combine hospitality expertise with ownership, creativity, technology, and a modern approach to guest experience.
Key Responsibilities
- Take overall ownership of Lumio Downtown's operations, guest experience, team, and business performance.
- Lead the pre-opening and operational setup, including SOPs, team building, systems, and service standards.
- Build a strong, positive, and guest-centric team culture.
- Develop and maintain a modern, warm, and experience-driven hospitality environment.
- Monitor operational performance, revenue, costs, guest satisfaction, and profitability.
- Lead and develop the team through effective communication, training, delegation, and performance management.
- Manage vendors, partners, and key operational relationships.
- Identify opportunities to improve guest experience, efficiency, revenue, and brand positioning.
- Leverage technology, digital guest communication, PMS, OTA platforms, and modern hospitality tools.
- Handle operational challenges with strong decision-making and problem-solving.
- Work closely with management on brand growth, expansion, and long-term business development.
- Prepare regular performance updates and reports for management.
What We Are Looking For
- Strong ownership mindset and leadership ability.
- Excellent communication and interpersonal skills.
- Guest-centric and service-oriented approach.
- Adaptable, energetic, and solution-focused personality.
- Ability to work in a fast-growing and evolving environment.
- Strong understanding of modern hospitality trends and technology.
- Experience in pre-opening, hotel launch, SOP development, or operational setup will be an advantage.
- Ability to build teams, systems, and culture from the ground up.
Experience & Qualification
- Bachelor's degree in Hospitality, Hotel Management, Business Administration, or a related field.
- 6+ years of relevant hospitality/operations experience, with leadership or management exposure.
- Experience as a Hotel Manager, Operations Head, General Manager, or similar senior role is preferred.
Key Performance Areas
- Guest satisfaction & experience
- Revenue and profitability
- Operational efficiency
- Team performance and culture
- Pre-opening/launch readiness
- Service quality
- Cost control
- Brand growth and development
Ideal Candidate
The ideal candidate is not just a traditional hotel operator. We are looking for someone who wants to build something, take ownership, create a strong hospitality culture, and grow with Lumio Downtown and the wider Heiley Group brand.
Pay: ₹45,000.00 - ₹60,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
