Job Summary
The Customer Relationship Executive (CRE) is responsible for providing excellent customer service, managing customer inquiries, maintaining customer records, and ensuring a positive customer experience at the showroom.
Key Responsibilities
- Welcome and assist customers visiting the showroom.
- Handle customer inquiries, complaints, and feedback professionally.
- Maintain customer database and update records regularly.
- Make follow-up calls to customers regarding purchases, schemes, events, and offers.
- Coordinate with the sales team to ensure smooth customer service.
- Schedule appointments and manage customer visits.
- Support customer engagement activities and promotional campaigns.
- Maintain confidentiality of customer information.
- Prepare daily and monthly customer service reports.
Required Skills
- Good communication and interpersonal skills.
- Customer-focused attitude.
- Basic computer knowledge (MS Office, Email, Excel).
- Ability to handle customer concerns professionally.
- Strong organizational and follow-up skills.
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
